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13 essential UX principles to build a great chatbot

Chatbots have become mainstream recently. Today, the majority of stores and services have chatbots. Among these the simplest is what Facebook provides. We can easily put together our own chatbot without any programming skill. This type of chatbot has the advantage that it is easy to set up, however it isn’t flexible. By flexibility we mean tolerance against typos and misspells as well as handling synonyms.   Chatbot types They are tools that are imitating human communication by using different kinds of artificial intelligence(AI) methods. In this post we are dividing bot types into two categories: to the simpler, rule-based

Digital money applications

Digital money trading and managing tools have improved significantly since 2009 when released. At the beginning, we hardly had any possibilities to buy cryptocurrencies for traditional (or as it is called within the crypto society, fiat) money. If anyone wanted to purchase any, they could choose from 3 alternatives: Self-mining, receiving as present or earning in some kind of computer game. Since then, things have changed a lot, all the way from buying to managing and using cryptos.     The goal of this article is to introduce mobile cryptowallet applications that put the most emphasis on security and usability.

Eye tracking in practice

Eye tracking which is the process of measuring the point of gaze, is a widespread research method enabling accurate monitoring of the visual efficiency of any internal space or screen, including virtual reality and games. Its main benefit is that the results are unquestionable: you can precisely identify what drew the attention of the research participants and what they avoided altogether. Psychologists particularly like to use this method to gain insights and understand complicated cognitive processes. Another field that uses eye-tracking is marketing research, which analyses the effect of advertisements on attention. Jakob Nielsen used this method in 2006 and

Key UX Principles to Design Great Dashboards

The term dashboard comes from automobile dashboard, it has evolved during the decades and it is now also used in the digital world. Dashboards are a dynamic way to visualize data,s track statistics and demonstrate key performance indicators. The data management tool’s objective is to help decision makers to make quicker choices, realize and monitor business patterns. Data should be shown in an understandable, easy to scan way for fast tracking. “A dashboard is a visual display of the most important information needed to achieve one or more objectives; consolidated and arranged on a single screen so the information can be

The best examples how to use microinteractions to enhance your ux design

Microinteractions are functions that are able to do one thing but one thing well. Microinteractions feel natural and thus remain uncovered; they’re making people feel delighted without making them realize how much thought went into one single step. Microinteractions are focusing on one task and try to make that specific task as natural as it can get. To understand the importance of microinteractions in our designs the best way is to see examples and learn their importance. This time, we will mostly look at user-triggered microinteractions. As a start, I would mention the well-known NEST thermostat which is a microinteraction itself.

Face and mobile screen recording tools

What was the task we had to complete? We had a remote UX researcher and an assistant on one side and a tester on the other side. So we had to be able to stream the tester’s face and screen in real-time and additionally, due to post production purposes we also needed to be able to record the session, in order to cut and edit the material. In essence, we faced four main challenges: 1. Find a tool that is equipped with mobile screen recording capability 2. Find a tool that can record (and stream live) the tester’s face 3. Find

What we get and could get from the Internet of Things?

Still invisible to most of us, a huge revolution is unfolding: the Internet of Things, or IoT is exploding, with an increasing number of devices connecting to it, supplying data that is later assessed based on various aspects. According to Gartner’s estimate, by the end of this decade the presence of these devices will be higher by one order of magnitude than the presence of humans. The tech research company forecasts that 25-30 billion connected things will be in use worldwide by 2020. Cisco estimates the number of connected devices to approach 50 billion by the start of the next

Blockchain interfaces that match users’ needs

Rung András’s presentation at “Ebanking Summit” conference. Find below the excerpt of the presentation. You can download the presentation here. FEAR OF THE UNKOWN Unclear benefits Non-matching mental models Terrible UX WHAT ARE MENTAL MODELS? Relatively precise mental image of our regular activities Defines how we interact with known processes or with something similar to them Formed by our earlier experiences Typical financial activities also based on mental models Swipe bankcard Send money Take out money from ATM MENTAL MODEL FOR CRYPTOCURRENCIES? No proper model Reality is too complicated No real rutine (e.g torrenting 10 years ago) Far removed from our financial

Improve your research with mental models to have a user centered design strategy

About Indi Young Indi Young started her career as a software engineer, with a Computer Science B S graduating in 1987, in her early projects, she realized that there was a gap between what computer scientists knew about the users, as engineers and creators, and what people were trying to ultimately accomplish. This was the recognition that turned Indi Young towards UX research and led to the foundation of UX agency Adaptive Path in 2001. About the book Indi Young’s book is considered unique in its class since the scholarly research methodology and the philosophy underlying UX is intertwined in

Smartwatch applications for Fintech

Since the introduction of the first AppleWatch, fintech applications are present for smartwatches, for instance, fintech applications developed for brokers and investors to help them greatly in monitoring and following constantly the change in stock and rate fluctuations without making them take out their phones from their hip-pocket in every 10 seconds. In present days bank sector is also attempting to catch up with fast technological progress , since by this time it’s practically a must to be able to manage our banking issues purely online. What is even more important is having real-time data and information about our transactions