Experience map, user journeys

Planning

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Users go through several mental and emotional states while interacting with systems. With experience maps we can pinpoint the situations where the system’s relationship with the user gets critical. Identifying the problematic situations helps us to find solutions for these potential obstacles.

  • Information from client:List of possible interactions and touchpoints
  • Client cooperation:Provide test subjects for interviews
  • Deliverables:Visual experience map/span>