Ethnographic observation helps us to study how the users normally interact with their digital devices in their natural environment. What kind of problems they face everyday and how they try to cope with them. We also observe if our digital solutions are in harmony with the physical environment. We list the occurring problems and propose detailed solutions. Ethnographic observation has that advantage over user testing that we are able to explore problems that we may not be able to spot in a one-hour test session, and we can obtain more information on the learnability of the product.