Mixing experience and technology
How many would-be Fintechers said way back when, ‘You know, when I grow up I really want to get into...
19 articles in: "Customer experience in banking"
Fintech conquers Belgium - What are parties and WhatsApp doing in a mobile banking app? - Part 3
The majority of young people do not want to bother with banking apps; however, they are keen on usin...
Hungarian Fintech – Bankers and the orange crop - part 2
‘It’s not what you know, it’s who you know,’ is an old saying that seems to apply particularly well ...
Fintech scene in Switzerland - Is there a Brand Swiss?
In the 1949 classic movie, The Third Man, the central character famously says, “In Switzerland, they...
Fintech conquers Belgium - switching bank accounts service providers automatically and interoperability - part 2
‘If you can’t beat them, join them’ as the old saying goes, which continues to be valid even in the ...
The Bulgarian Fintech Scene - Dedication and tough work
For me, one of the joys of interviewing Fintech players around Europe is the random and sometimes fa...
The Polish Fintech scene - ‘I can actually see it!’
If Piotr Jan Pietrzak ever decides to move on from his work as Director of Product at web browser Op...
Spanish Fintech - A bridge to bigger goals
Look, I know it’s not a good thing to resort to easy stereotypes when speaking of different national...
Fintech conquering Belgium - the right UX is the engine for banking growth - part 1
Since 2010, the Belgian Fintech segment has been developing steadily, with the first players focusin...
Hungarian Fintech - Going the extra distance
“We always say that we were a Fintech company since before the term was invented, because we've alwa...
The UK Fintech Scene - Will the crown slip?
In speaking with people around Europe about all things Fintech and UX-UI, a common theme I’ve heard ...
The Danish Fintech Scene - Trust, Design, and something much more
About halfway through our conversation I have to ask Sarah Millerton to repeat something, because I ...
The Czech Fintech Scene - innovation and ingenuity
When I meet Ivan Dovica online I’m in a warm home office. He on the other hand looks like an arctic ...
Big Banks aren't waiting idly, Digital banking in The Netherlands - part 2
Our previous blog post was about the modern services and UX solutions of Bunq, one of the most innov...
The Fintech Scene in Belgium
Belgium: a safe, secure country, where commerce has flourished for centuries. A country at the cente...
The African Fintech scene - Merging with the global mainstream
The African fintech scene is growing at pace, with radical and innovative offerings that increasingl...
What is service design and why should a banking service be designed?
The life cycle of a service can be divided into 5 parts according to the methodology of the ITIL (In...
The long awaited introduction of instant payment in Hungary, UX optimization is still missing
At the time of instant messaging, not long ago we had to wait a whole day that the sum lands on the ...
Top 7 Fintech and banking UX mistakes founded on the experience of a leading UX Design agency
Been there, done that: storm clouds are gathering above a project that started off as clear-cut and ...
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Maria Amidi Nouri
UX Architect