When Payment is Just Noise in the System: How to Eliminate Unnecessary Clicks from Shopping
Why does the checkout process feel like an administrative hurdle instead of a seamless conclusion to...
6 articles in: "Service design"
Banking Innovation: From Underground Guerrillas to the Invisible Future
What truly drives banking innovation: knowledge hidden deep within the organization, competition dic...
From Good to Great: Jared Spool on the True Value of UX
As a UX professional, one of the most common frustrations is holding the key to understanding users,...
The impact of the Coronavirus pandemic on the UX industry
The Coronavirus pandemic has resulted in profound changes in the way people throughout the world mee...
What is service design and why should a banking service be designed?
The life cycle of a service can be divided into 5 parts according to the methodology of the ITIL (In...
How service design optimizes passenger flow?
What is service design and why is it important to use at airports? Service design is a process to o...
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Maria Amidi Nouri
UX Architect