For many people, the premise that an interface should be tested and undergo comprehensive research is no longer surprising. Larger, more conscious organisations (such as OTP eBiz) are starting to supplement the development process with strings of interviews (including interviews to assess mental models) Research and testing is recommended throughout the entire development process; situations where we want to perform a specific measurement on an existing interface can also arise after development has been completed because either we perceive a hiccup or our users tell us about it. Read more
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