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Voice Banking transforming the financial experience
Our new 28-page Whitepaper looks at developments in voice technologies for global banking
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Download Whitepaper
DISCOVER
- Stakeholder interviews – Defining business goals
- Business goal and KPI definition
- Website, webshop, application analysis
- Analysis of web analytics (like Clicktale)
- User Interviews
- Ethnographic observation
- Diary study
- Creating mental models – User needs assessment
- Best practices research, competitive analysis
- Lego Serious Play