Showing blogs for: User experience

Spreading the word and speech: voice-user interfaces conquer the world

by Dr. Péter Rónay | January 5, 2021 | 10

Read moreThe popularity of VUIs or Voice-user interfaces is unbroken, conquering new fields year after year. As technology evolves and user needs change voice-based user interaction no longer belongs to the realm of science-fiction for telephones, computers or digital assistants – in fact, VUI is now present in smart homes or on different vehicles.

How chatbots improve user experience in online banking

by Veronica Torresin | February 7, 2019 | 6

Read moreIn the recent years, chatbots have evolved and improved significantly and penetrated areas where customer focus has a strategic importance, such as banking. In this article, we are going to present the main reasons behind the broader adoption of chatbot services from a customers’ as well as banks’ point of views.

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