3 articles in: "Customer experience"

Nov 6, 2020

The road to maximum usability leads through minimal cognitive load

How easily users can find the content they are looking for on a website and how easily they can solv...

Jul 6, 2020

What is service design and why should a banking service be designed?

The life cycle of a service can be divided into 5 parts according to the methodology of the ITIL (In...

Apr 18, 2019

How service design optimizes passenger flow?

What is service design and why is it important to use at airports? Service design is a process to or...

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