Showing blogs for: Fintech
by Harlan Cockburn | August 6, 2020 | 7
by Harlan Cockburn | July 17, 2020 | 8
by Zsuzsanna Imrei | July 6, 2020 | 10
Read moreThe life cycle of a service can be divided into 5 parts according to the methodology of the ITIL (Information Technology Infrastructure Library): Service strategy Service design Service implementation (implementation and conversion) Service operation Service development, optimization Basically, service design focuses on the overall service experience and the design of the service delivery process and strategy. It focuses on crucial points of contact with customers such as initial contact, engagement phase, and feedback on post-consumption experiences.
by Csilla Herendy | June 1, 2020 | 3
by Csilla Herendy | May 18, 2020 | 9
by Zsuzsanna Imrei | March 29, 2020 | 9
Read moreAt the time of instant messaging, not long ago we had to wait a whole day that the sum lands on the recipient’s account after issuing a bank transfer. Not to mention, if the time of the transfer coincided with a weekend or a public holiday, it could have been several days.
by Dr Andras Rung | January 4, 2020 | 8
by Veronica Torresin | July 12, 2019 | 4
Read moreWhen we hear the word “blockchain” we tend to associate it with the concept “cryptocurrency”. Indeed, the first practical application of the technology by Satoshi Nakamoto, was an infrastructure for the digital currency Bitcoin.
by Veronica Torresin | February 7, 2019 | 6
Read moreIn the recent years, chatbots have evolved and improved significantly and penetrated areas where customer focus has a strategic importance, such as banking. In this article, we are going to present the main reasons behind the broader adoption of chatbot services from a customers’ as well as banks’ point of views.