Outages as Customer Experience: UX Lessons from Revolut's Disruption
One person stood at a supermarket checkout for an hour, others were stuck at petrol stations after f...
4 articles in: "Banking UX"
Trumpets and Guerrilla Warfare: How UX Earns Its Place in Decision-Making at a Major Bank
What happens when you join a major bank as one of its first designers, and five years later people i...
Beyond the Hype: Where Does AI Create Real Value in Banking Development?
The gap between the expectations around AI and everyday banking reality is still considerable. In so...
Who Designs the Future? Internal Teams, Agencies, and the New Division of Labor With AI
If AI can generate 800 interface variations in seconds, what is left for the designer – and do...
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Maria Amidi Nouri
UX Architect