Showing blogs for: Customer experience in banking
by Harlan Cockburn | September 14, 2021 | 19
Read moreIn speaking with people around Europe about all things Fintech and UX-UI, a common theme I’ve heard is, ‘But here we’re not as advanced / innovative / mature as the UK. ’ So when I call in to Andy Samu in London, I’m keen to hear his take on this.
by Harlan Cockburn | August 31, 2021 | 22
Read moreAbout halfway through our conversation I have to ask Sarah Millerton to repeat something, because I figure I must have misheard. Surely she didn’t say, ‘When we go out on our Fintech boat’? Or was that some kind of metaphor? Well, no actually, the Head of Relations and Global Events for Copenhagen Fintech was talking about a real boat, as if no self-respecting Fintech organization would be without one.
by Harlan Cockburn | August 3, 2021 | 18
Read moreWhen I meet Ivan Dovica online I’m in a warm home office. He on the other hand looks like an arctic explorer, wrapped up against a howling wind as he walks home at the end of the working day.
by Csilla Herendy | July 20, 2021 | 18
Read moreOur previous blog post was about the modern services and UX solutions of Bunq, one of the most innovative Dutch financial companies. This article looks at the opportunities for incumbent providers in the market, large banks that have grown to their current size over decades/centuries for a reason.
by Harlan Cockburn | December 15, 2020 | 20
Read moreBelgium: a safe, secure country, where commerce has flourished for centuries. A country at the center of European activity, home of the European Commission and the Council of the European Union, and bordered by Germany, France, Luxembourg and the Netherlands.
by Harlan Cockburn | July 17, 2020 | 8
by Zsuzsanna Imrei | July 6, 2020 | 10
Read moreThe life cycle of a service can be divided into 5 parts according to the methodology of the ITIL (Information Technology Infrastructure Library): Service strategy Service design Service implementation (implementation and conversion) Service operation Service development, optimization Basically, service design focuses on the overall service experience and the design of the service delivery process and strategy. It focuses on crucial points of contact with customers such as initial contact, engagement phase, and feedback on post-consumption experiences.
by Zsuzsanna Imrei | March 29, 2020 | 9
Read moreAt the time of instant messaging, not long ago we had to wait a whole day that the sum lands on the recipient’s account after issuing a bank transfer. Not to mention, if the time of the transfer coincided with a weekend or a public holiday, it could have been several days.
by Dr Andras Rung | May 27, 2019 | 15
Read moreBeen there, done that: storm clouds are gathering above a project that started off as clear-cut and feasible from both the client and UX agency sides. The third milestone had to be postponed, because more and more interested parties were getting involved, all pushing their own agendas and needs.