Showing blogs for: Customer experience in banking
by Harlan Cockburn | July 17, 2020 | 8
by Zsuzsanna Imrei | July 6, 2020 | 10
Read moreThe life cycle of a service can be divided into 5 parts according to the methodology of the ITIL (Information Technology Infrastructure Library): Service strategy Service design Service implementation (implementation and conversion) Service operation Service development, optimization Basically, service design focuses on the overall service experience and the design of the service delivery process and strategy. It focuses on crucial points of contact with customers such as initial contact, engagement phase, and feedback on post-consumption experiences.
by Zsuzsanna Imrei | March 29, 2020 | 9
Read moreAt the time of instant messaging, not long ago we had to wait a whole day that the sum lands on the recipient’s account after issuing a bank transfer. Not to mention, if the time of the transfer coincided with a weekend or a public holiday, it could have been several days.
by Dr Andras Rung | May 27, 2019 | 15
Read moreBeen there, done that: storm clouds are gathering above a project that started off as clear-cut and feasible from both the client and UX agency sides. The third milestone had to be postponed, because more and more interested parties were getting involved, all pushing their own agendas and needs.